FAQs

Audiology Community FAQs

General

Contacts / Connections

Communities / Discussions

Library / Resources


General | Top

Q: What is my password?

A: You will use the same username (Academy ID) and password (email address)that you use to log in to www.audiology.org.

Q: How do I update my contact information?

A: From your Audiology profile page.

Q: How do I control what information is visible in my Audiology Community Profile?

A: Go to "My Profile" and click on the "Privacy Settings" tab.This will let you control what information is visible to whom. After you've made changes, click the "Save" button at the bottom of the page.


Contacts / Connections | Top

Q:How do I find other members?

A: Hover over the "Directory" link found in the main navigation bar, then "Find a Member." The Directory lets you search for other members based on:

  • First and/or last name
  • Company name
  • Email address

Use the "Advanced Search" option to increase your search to:

  • City
  • State
  • Country
  • Community
  • Likeness, or how much you have in common
  • Education
  • Credentials

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts to your list. When you perform a search in theDirectory, you will see an "Add as contact" button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual's profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the system to stay in touch, ask questions or even build a referral network. Additionally, when you view another member's profile, you'll be able to see any contacts you have in common with them. Your contact list makes it easy to send invitations if you create a community, and you can also choose to let only your contacts view certain demographics in your profile.

Q: What are "Networks?"

A: These are groups of members that are automatically created based on demographic information in your profile. They help you locate other members who live in your city or state, share your interests, have the same job title, and more. Be sure to view "My Networks" on the bottom left of your profile to see your existing networks and make contact with others.


Communities / Discussions | Top

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with members. Communities exist for various Audiology volunteer opportunities, industryconcentrations and events. You may be automatically subscribed to certain communities due to your involvement in Audiology activities or event registrations. You may also select to join other communities.

Q: What communities do I already belong to?

A: Go to "Communities" in the top blue navigation bar. Select "My Communities" to view the communities you're currently a part of. You can also view this information under "My Profile," just underneath your photo.

Q: How do I join/subscribe to a community?

A: Go to "Communities" in the top main navigation bar. Click on "All Communities" from the menu in order to see a list of available communities. Simply click the "Join Community" button to join. Then choose a delivery option for posts (Real Time, Daily Digest, Legacy or No Email).

Q: How do I create a community?

A: Audiology Community members are currently not able to create communities.

Q: How can I control the format and frequency of emails I receive from Audiology Community?

A: Under "My Profile" > "My Subscriptions," there is an option for Text or HTML. By default, this is set to HTML, and we encourage you to leave it set to this if your email client can support it. However, if you are having problems viewing the HTML version or if it takes too long to open, please switch to the text version.

For each discussion, you have the following delivery options:

  • Real time: sends an email every time a new message is posted
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day
  • Legacy: sends real-time text versions of the posts, which are compatible with Blackberries and most other handheld devices. This option also allows you to reply without logging into a web browser, but it does NOT allow you to include attachments with your post.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others' messages by logging into the Audiology Community.

Q: I'd prefer to have certain discussion posts go to a different email address. Is this possible?

A: Yes, you can use different email addresses for different discussions. For example, you could have one discussion post go to your personal email and others go to your work email.

Go to "My Profile" > "My Subscriptions," and under each discussion to which you've subscribed, you'll see "subscribed as [email address] with an option to "Change." Just click the "Change" link, enter a different email address, click "OK" and click "Save" at the bottom to confirm the change.

Note that if you change your main email address in your profile or with us, it will update all of the discussions that used your former email address. Those that use a different email address will remain the same.

Q: How do I leave a community or unsubscribe from a discussion?

A: Go to "My Profile" > "My Subscriptions." Here, you will see a list of available communities and those to whichyou'vesubscribed. Select "Unsubscribe" for the discussions you wish to leave and click the "Save" button at the bottom of the page. You will get a message confirming that your subscription options have been successfully updated. This can take several seconds if you change your settings for several groups at the same time. Please note that you might not be able to unsubscribe from certain communities, based on your volunteer or event registration status. In those cases, simply choose "No Emails" from the delivery options.

Q: How do I respond to others' posts?

A: Click "Reply to Discussion" to send your message to the entire community (an alternative is "Reply to Sender," which only sends your message back to the sender; both links are located to the right of the post. We recommend only replying to the sender for simple comments like "me, too" that add little value to the overall discussion, and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: In an email (HTML version) from a particular discussion forum, you can use the "Post Message" link in the right navigation bar. You can also use the "Ask a Question" link found in the main navigation of the community site under "Participate." We recommend bookmarking or adding this link to your favorites list in your web browser to make it easily accessible.

Q: I'm having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to "My Profile" > "My Subscriptions" and select the "Text" format option near the top of the page. Be sure to hit "Save" at the bottom of the page once you've made this change.

Q: Why do I have to post messages and reply through the Audiology Community website?

A: There are many upgraded features made possible because of the web interface:

  • When you send an attachment through this new system, it automatically places it in the Community's library and sends a link to members — no more blocked attachments because of file size or type.
  • All posts and associated resources are automatically archived and very easily searchable.

Q: Can I search for posts across all the communities?

A: Yes. Enter a keyword in the search bar. From the results page, you can filter on content type, date range or posted by. Click on "Advanced Search" for even more options.

Q: How do I see a listing of all of the posts to a specific Community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the "Discussions"tab. If you see a post you're interested in, click the subject line which will take you to the entire thread. "Show original message" at the bottom of all of the posts in a thread will display the original message that started that discussion. The "Author's Messages" link will show you all of the posts that particular member has contributed to that community.

Q: How do I change the information showing up in my signature block?

A: We have set a default signature, but if you would like to change the information that appears or the order in which it appears, click "Communities" > "View Discussions" > "My Signature." You can add, delete or reorganize the fields that show up in your signature by clicking the variables on the right-hand side of the screen. Please note that the content of these fields is pulled directly from your profile, so if you want to change the information itself, you will need to make the change to your actual profile.


Library / Resources | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which librarythe resource might be located in, find the communityon the appropriate communities page. Click through the community's landing page, then click on the "Library"tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search." Then click on "Search for Specific File Types." This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways: When you include an attachment in a discussion post, the system automatically places it in the library. You can also upload documents directly by using the "Share a file" link found under "Participate" in the main navigationor "Create a new library entry" on any community's library page.Library resources are not required to be associated with a discussion thread.

Q: How do I upload a document?

A: Select the "Share a file" link found under "Participate" in the main navigationor "Create a new library entry" on any community's landing page. Please note that uploading a document is done in a few steps, and each step must be completed before you can move on to the next:

  • Choose a title for your document, include a description (optional), select the library to which you'd like to upload it, select a folder to which you'd like to upload it (optional) and choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click "Next."

Browse and upload your file. Click "Next" if you want to add tags to your file or click "Finish" (you may have to scroll down to access these buttons).

Q: What kind of documents can I upload?

A: The system supports multiple file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars and YouTube videos.

Q: What are the "tags" for?

A: Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it. There are many pre-loaded tag categories to choose from.